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We are a patient-centered, multi-location private optometry practice serving Washington DC, Maryland, and Virginia. Our offices are built around exceptional service, high-quality eye care, and efficient, modern operations. As we open a brand-new location in Lansdowne VA, we are seeking a warm, organized, and reliable Front Desk Receptionist / Optometric Technician to become a key part of our growing team.

This dual-role position is ideal for someone who enjoys both patient interaction at the front desk and hands-on clinical support in the exam lane. You will play a critical role in shaping the patient experience from the moment they walk in to the moment they leave.

Position Overview:
The Front Desk Receptionist / Optometric Technician serves as both the welcoming face of the office and a clinical support team member. This role ensures smooth front-office operations while assisting doctors with pre-testing, diagnostics, and patient flow throughout the day. Candidates should be friendly, detail-oriented, adaptable, and comfortable working in a fast-paced healthcare environment.

Key Responsibilities Front Desk / Patient Service Coordinator Duties:

Greet and assist patients as they arrive for appointments.
Manage check-in and check-out processes accurately and professionally.
Schedule appointments, confirmations, cancellations, and specialty lens visits.
Verify insurance benefits and clearly communicate coverage and out-of-pocket costs.
Answer and route incoming calls; return voicemails promptly.
Monitor and respond to office emails (including info@eyerx.com) within 2 hours.
Accept and post payments for services and materials.
Notify patients when contact lenses or materials are ready for pickup.
Monitor patient communication and scheduling platforms.
Scan documents and upload to patient charts in Compulink (EHR).
Complete Compulink Action Items in a timely manner.
Print nightly closeout reports and assist with end-of-day tasks.
Open or close the office when assigned.
Cross-train and support other departments as needed.
Attend all required staff meetings and training sessions.

Optometric Technician Duties:

Assist with pre-testing and diagnostic imaging.
Provide chairside assistance to optometrists.
Perform basic vision screenings.
Handle E-prescriptions (preferred but not required).
Maintain a clean and organized clinical environment.
Support efficient patient flow between exam rooms.
Deliver exceptional patient care and customer service.

Qualifications:

1-2 years of Optometric or Ophthalmic Technician experience required.
Front desk or patient coordination experience preferred but not required.
Strong customer service and communication skills.
Excellent phone etiquette and professional demeanor.
Ability to multitask and remain organized in a fast-paced setting.
Computer savvy; experience with EHR/medical software is a plus.
Team-oriented, dependable, and adaptable.
Strong attention to detail and problem-solving ability.
Reliable transportation required.
Comfortable working occasional weekends as needed.
High school diploma or equivalent required.

What We’re Looking For:

Someone who genuinely enjoys helping people.
A fast learner who thrives in a patient-facing environment.
A dependable team player who values professionalism and kindness.
A candidate who embraces cross-training and evolving responsibilities.
Energetic, positive attitude with strong interpersonal skills.

Benefits:

Paid Time Off (PTO).
Health Insurance.
Dental Insurance.
Paid Federal Holidays.
Employee Eyewear Discounts & Free Annual Eyewear.
Opportunities for growth and advancement.

Schedule:

8–10 hour shifts.
Day shift.
Monday–Saturday.
No nights.
Weekends as needed.

Reports To: Office Manager & Managing Doctor.

If you are excited about working in a brand-new office, enjoy both administrative and clinical responsibilities, and want to grow with an expanding private optometry practice, we would love to meet you. Apply today and become part of a collaborative, supportive, and growth-oriented team.

Job Type: Full-time.
Pay: $20.00 - $26.00 per hour.
Expected hours: 40 per week.
Benefits:

Dental insurance.
Employee discount.
Health insurance.
Paid time off.
Vision insurance.

Education:

High school or equivalent (Required).

Experience:

Optometric Technician: 1 year (Required).
Opthalmic Technician: 1 years (Required).
Frond Desk Optometric: 1 year (Required).

Shift availability:

Day Shift (Required).

Ability to Commute:

Lansdowne, VA 20176 (Required).

email resume to: mvaziri@eyerx.com and cc aramirez@eyerx.com.

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